Why it says "customer service" and not "information."

This is not my story, so it is lacking in the delicious details you've come to expect from us here at GiSoL HQ.

It goes a little something like this: a customer is talking to my beloved co-worker Hilde about pasta. Apparently he is having difficulty with his pasta preparation; it always comes out too chewy, he says. Hilde tells him, several times, that cookbooks are on the third floor, and contained within the tomes on that floor is a bounty of information on cooking pasta. Several minutes into the conversation, the customer finally makes himself understood: he is not asking for books on cooking pasta. He is asking her to tell him how to cook pasta. Hilde, being a much kinder soul than I, told him he probably either wasn't cooking it for long enough or wasn't using enough water.

We Barnes & Noble employees are just towering monoliths of pure knowledge to some people.